nokia care center – stupid things at call centers : 3 versions of stupid
this is in relation to the the nokia C3 product problems we have elevated to the nokia care center.
we had called the nokia care center a few days ago. we called again yesterday to follow up. when the call center agent talked to us, we promptly gave the reference number we had for the case. after a few seconds, to give time for the computer of call center agent to have our record appear on his computer monitor, we told him why we called:
me : i called a few days ago and the agent told me she will call me up gain during that day to let me know status of my request. she did not call back then and i have not received a call since then, for 3 days now.
nokia care center agent: sir, nobody called you yet about it?
me : yes, nobody has called me and i want to know the status.
nokia care center agent : did anyone call you , sir?
me: no, nobody has called me yet.
nokia care center agent : sir, nobody has told you the status for your case?
me: wait a minute – look i have already told you nobody has called me about it yet. you have asked me the same question in 3 versions already, i will give you the same answer. please do not ask me the same question in a 4th version .
listen to me – nobody has called me since i first called to tell me what the status of the case is. let’s move on and tell me what the status is.
i did not understand why the call center agent asked me the same question in 3 versions. i had to stop him after the 3rd time as i felt he was preparing to ask me the same thing in a 4th version. what was the point of it? did he think i will change my answer if he asked me again? 3 stupid questions in a single call!
the net effect of asking the same question in 3 versions is only to lengthen the conversation. asking the same 3 times will not give the call center agent any other information nor make his understanding of it better but it will only annoy the customer.