Home > Kahindik-hindik, nokia C3 product defect > Nokia C3 product defect – hard resets by itself, deletes contact list, messages and files

Nokia C3 product defect – hard resets by itself, deletes contact list, messages and files

we have never had a nokia cell phone before,  we have had a motorola, sony ericcsson and a samsung.  no particular reason why we never bought a nokia, it was just the cell phones we have had like the sony ericcsson and samsung have done very well that we did not consider getting other brands. based on experience, sonny ericcsson and samsung cell phones are self-sustaining – they hardly break, the user experience is easy, very reliable and they last long.

nokia C3 product defect

but not for teen-agers. teen-agers seem to be in love with nokia cell phones. when it was time to replace her old cell phone, my teen-age daughter looked for a replacement phone and she was convinced a nokia c3 was the best buy.

looking at the specs, she was correct – it was a qwerty phone, bigger than normal screen, wi-fi, decent camera, nice color and at a very good value price of only P6,500+. the phone actually had  everything she wanted at a very good price.

think again.

we bought the phone in august 2010 and since the time we bought it, we had gone back to the nokia repair center 4 times, an average of every 2 months to have the phone repaired for the SAME reason –  her phone hard resets on its own. what happens is it turns off on its own and when you power  it back on, everything in the cell phone is gone – address book, files and even the games that came pre-installed with the phone when it was purchased.  there were also times when she can’t send text and can ‘t connect to the internet through wi-fi.

sometime in december, 2010, my son needed to replace his own cell phone as well, thinking that maybe the experience of my daughter is isolated and since it had great features at a good value price, we bought a 2nd C3 for my son.

guess what – we have been to the nokia repair center twice already with my son’s C3 for exactly the same reason we have been going back for my daughter’s cell phone.

for those 6 times we have brought the 2 Nokia C3 cell phone, what they had done was “update” the OS. unfortunately, it does not seem to work as after some time of the update, the same problem reappears. so now i am thinking this is no longer an OS problem but a hardware problem. and since the same problem occurred in two units, i think this is a product defect already.

being that, i had asked nokia for a refund of our money. i just did not want to keep on going back to the nokia repair center every 2 months for each nokia C3 that we bought. aside from the hassle and gasoline expense, the  inconvenience of having my children’s contact lists, files and messages deleted every 2 months is just too much of a bother.

we have called nokia for this request. we will update this blog as things develop.

  1. Aris Biyo
    April 5, 2011 at 11:06 pm

    hello. the same thing happened to me just now. I am so pissed about what happened. Any news about this? Help please. Thanks.

  2. Donato
    April 6, 2011 at 9:10 am

    so this is what happened to my daughter’s C3. plan to take it to nokia service center within the week. Very frustrating, the phone is only 3 weeks old.

  3. xyz123
    April 6, 2011 at 9:39 am

    Aris Biyo :

    hello. the same thing happened to me just now. I am so pissed about what happened. Any news about this? Help please. Thanks.

    the C3 is still with the nokia service center. it has been there since march 29. they have sent me text updates – the unit has been taken to level 3 repair which means probably a major hardware repair or replacement. subsequent texts sent by them said they needed to replace the motherboard and update the OS. latest is that the unit is now back to the greenhills service center and being tested. text updates said the problem is intermittent. that to me means even though they have replaced the motherboard (which is equivalent to buying a brand new cell) and updated the OS, the problem still recurs.

    i am expecting to get the phone tomorrow. i will get the phone but i will ask for a commitment from them that should the same problem occur again, they will need to refund the cost of the phone. that seems to be the fair thing to do.

  4. Connie
    April 6, 2011 at 8:05 pm

    this is a real bummer when it happens. the service center will install a new software and everything gets deleted. i hardly use this cell now.

  5. Kristy
    June 4, 2011 at 1:00 am

    Same thing with mine, after having the phone for only 2 weeks or so.
    I was able to correct connecting to the internet and sending mms messages, but no ringtones, games, or anything that came pre-installed on the phone.
    Major disappoinment!

  6. alfred mendoza
    June 5, 2011 at 3:37 pm

    i read this blog too late! i already bought a Nokia C3 for my son and after only 3 weeks since i bought the unit, i needed to have the unit serviced for the same problem stated here. it’s a real disappointment. add insult to injury and the unit is not yet been fixed. i’m thinking if the unit breaks down again, i will also be asking for a refund.

  7. July 14, 2011 at 4:31 pm

    this fone sucks!!

  8. dante
    July 15, 2011 at 11:08 pm

    i gave up on this phone, i bought a different brand.

  9. richard
    August 14, 2011 at 3:40 pm

    same case as mine just got the fone 6 months ago

  10. Joshua
    November 20, 2012 at 7:48 pm

    Any solution?

  11. November 20, 2012 at 8:53 pm

    Joshua :

    Any solution?

    from what i know, no solution was found, the poster of the article says he had asked for a refund, after some fighting and arguments, Nokia relented and refunded the money. a refund is rare but he was able to get the money back,

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