Nokia C3 product defect – hard resets by itself, deletes contact list, messages and files
we have never had a nokia cell phone before, we have had a motorola, sony ericcsson and a samsung. no particular reason why we never bought a nokia, it was just the cell phones we have had like the sony ericcsson and samsung have done very well that we did not consider getting other brands. based on experience, sonny ericcsson and samsung cell phones are self-sustaining – they hardly break, the user experience is easy, very reliable and they last long.
but not for teen-agers. teen-agers seem to be in love with nokia cell phones. when it was time to replace her old cell phone, my teen-age daughter looked for a replacement phone and she was convinced a nokia c3 was the best buy.
looking at the specs, she was correct – it was a qwerty phone, bigger than normal screen, wi-fi, decent camera, nice color and at a very good value price of only P6,500+. the phone actually had everything she wanted at a very good price.
we bought the phone in august 2010 and since the time we bought it, we had gone back to the nokia repair center 4 times, an average of every 2 months to have the phone repaired for the SAME reason – her phone hard resets on its own. what happens is it turns off on its own and when you power it back on, everything in the cell phone is gone – address book, files and even the games that came pre-installed with the phone when it was purchased. there were also times when she can’t send text and can ‘t connect to the internet through wi-fi.
sometime in december, 2010, my son needed to replace his own cell phone as well, thinking that maybe the experience of my daughter is isolated and since it had great features at a good value price, we bought a 2nd C3 for my son.
guess what – we have been to the nokia repair center twice already with my son’s C3 for exactly the same reason we have been going back for my daughter’s cell phone.
for those 6 times we have brought the 2 Nokia C3 cell phone, what they had done was “update” the OS. unfortunately, it does not seem to work as after some time of the update, the same problem reappears. so now i am thinking this is no longer an OS problem but a hardware problem. and since the same problem occurred in two units, i think this is a product defect already.
being that, i had asked nokia for a refund of our money. i just did not want to keep on going back to the nokia repair center every 2 months for each nokia C3 that we bought. aside from the hassle and gasoline expense, the inconvenience of having my children’s contact lists, files and messages deleted every 2 months is just too much of a bother.
we have called nokia for this request. we will update this blog as things develop.