Nokia C3 product defect unsolved, 3rd time for repair
the nightmare called Nokia C3 continues. we had previously posted here product defect problems with 2 brand new units of Nokia C3 . one was bought in august 2010 and another in december 2010. the august 2010 unit has been sent to the Nokia Care Center for repairs 4 times already while the december 2010 unit 2 times.
the december unit has been repaired but after only 2 weeks, we have sent it back again to Nokia Care Center for more repairs. this will be the 3rd time we have brought it for repairs since it was bought. we brought the unit back to the greenhills nokia care center yesterday, april 17, 2011.
this is a repeat of the previous problems – the unit very often turns itself off when it is charged and it turns itself off when being used at times. this is one of the problems we have had with this unit when we had brought it in for repairs. it has not been solved apparently.
a slight good news – it has not deleted all the contacts and files when it turns itself off which was one of the major problems encountered previously.
for this 3rd repair, the nokia care center manager, ronald said they will now need to replace the whole motherboard. they had apparently not done so in the 2nd repair.
if this was a laptop, replacing the motherboard is the most major repair one can do to a laptop. the cost apparently is almost as high as buying a new laptop. if you had to pay for this kind of repair, the advise you will get is not to have the motherboard replaced but buy a brand new laptop instead. this is probably true for cell phones.
i had asked about my previous request to refund the money we paid for the nokia C3 but ronald, the nokia care center manager said they will not be able to refund the cost. asked why not, he was unable to give any reason.
i asked who i can talk to about it. he gave me a name and cellphone number to call, a certain janelle. i asked him to call this janelle person so i can talk to her. he went to an inner room and spent some minutes using the telephone but he came out to tell me janelle was not answering her cellphone. bi wondered what he did on the phone for some minutes if she did not answer.
ronald promised me janelle will call me in the evening of sunday or today. i dialed the cellphone number and he was right, the number just kept ringing.
we will be posting more here later.
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