Home > Uncategorized > wawamTECH: globe telecom customer service greenhills’ cruel sense of humor

wawamTECH: globe telecom customer service greenhills’ cruel sense of humor

i went to the brand new globe telecoms customer service center at the ground floor of V-Mall at the greenhills shopping center at san juan city to have a micro sim card converted to a regular sim card. while waiting for my turn, i overheard a girl teenager who is also a customer ask one of the customer service agents what the wi-fi password is.

i was shocked and yes i laughed aloud, so loud that the teenage girl gave me the look.

whoever thought of that password “StayWithGlobe” has a cruel sense of humor or he is brutally honest. we all know globe is having major network problems for many months now with dropped calls, delayed texts and calls, outages and awful ineffective customer service that many globe subscribers have moved away from globe and transferred to smart. the migration of globe subscribers to smart has been massive according to globe insiders. it is so bad that smart took advantage and launched national ad campaigns urging globe subscribers to move over to smart.

so this person who thought of the password must be playing a huge cruel joke on globe and its customers or the person is just being totally honest about the situation in globe and is trying to help the company.

on the other hand the password does indicate just how desperate globe is at trying to keep their subscribers to stay with them and not move to smart.

the question in my mind is this – is this a password used just in the greenhills globe customer service center or is this a password in all globe customer service centers? if this is the common password in all globe customer service centers, then this is probably some kind of a perverted marketing effort to keep globe subscribers to stay with globe.

since i have revealed the password, they will probably need to change it into something else and if this is a password dictated by corporate, these are my suggestions:

i think #3 is the best. it is direct, a simple message and even more honest than the current. more importantly, it has the strongest potential to keep globe subscribers from moving to smart.

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Categories: Uncategorized
  1. November 28, 2012 at 9:27 am

    Wahahaha. I suggest: WeWontSuckNaPromise. lol

  2. Eric
    November 30, 2012 at 11:26 pm

    Natural! Mas nakakatawa naman kung ang password nila e “staywithsmart” diba.

  3. December 13, 2012 at 10:50 pm

    i went to the same place last week and yes, they have changed the password. “stay with globe” no longer works. someone from globe probably read this blog. lol

  4. ammagnet
    December 31, 2012 at 12:21 pm

    that’s awful. XD maybe other globe business ctr has the same password. i’ll try it later. hehe XD

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