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Posts Tagged ‘mindscape landmark’

Pinoy speak as brand name – “Tisyu” (toylet peyper)

January 3, 2017 Leave a comment

with the brand name “Tisyu”, this is not a joke, there is no mistaking what kind of product it is, specially for Filipinos. (although we are guessing English speakers will get it too.) it is exactly how we say it. we may previously have not known how it is spelled, but now we do thanks to this brand of toylet peyper (this bit is all mine).

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i was  in the supermarket for other things and just happened to  pass this particular display. while i  as not looking to buy toilet paper, this brand called out to me and caught my attention, the brand name spoke loudly. how could i resist?

ok, so it made me laugh. but it is a registered brand name and the product  was on an island display  – in between the laughter, i had to take this brand seriously. an island display is the most expensive display in a supermarket.

the product is very proud of its brand name. it says so on the shelf – “proudly produktong pinoy”.

this is the marketing question – so we have here a product used to wipe what we do not want to touch with our bare hands under there, behind us that its brand positioning  that is on pinoy nationalism that one can’t miss because it’s actually on the brand name.

the big question is for this kind of product, is nationalism a motivator for purchase?

 

~~mindscape landmark ~~

McDonald’s makes a goal with this promo that will be aired at Super Bowl 2015

January 31, 2015 Leave a comment

this is really a great promo. it is very creative and a perfect match to the advertising brand sell campaign of McDonald’s. it is rare to see promos that work so perfectly well with brand sell advertising.

McDonald’s has been running the “loving it” campaign in the US. in this promo, some customers will be chosen to pay for their McDonald’s orders with “acts of love” rather than money, acts of love like calling your mother to tell her you love her or a family told to do a group hug. they will air this promo TV ad at the upcoming Super Bowl 2015 this weekend in the US.

ad visuals that kill interest – gross out potential subscribers

January 4, 2015 Leave a comment

we saw this ad at facebook. it is an ad for an iOS app where all you do is say the foreign words and the app will translate the words into your preferred language for you to understand what they mean.

that is potentially a great idea for an app except that the app is being sold using this visual in the ad.

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i don’t know about you but to me nothing in that visual is pleasing or inviting. it is gross, scary and feels very, very painful. i don’t know how many FB users will find that visual appealing or enticing for them to go to the app store to buy the app because of that visual.

one of the principles in good advertising is visuals that work hard. one way to achieve that is have an image that visualizes the benefit.

yes, okay that visual does the latter – the visual is showing the closed zippered mouth is being opened for it to be able to speak. that is what the app is supposed to do – open the mouths of a foreign language so you can understand them. a closed zippered mouth is something we will not be able to understand.

while the zippered mouth being opened is what the app does, the choice of the zipper on the mouth goes beyond the message. the visual delivers another message which we think is more compelling and more powerful – that of pain and being grossed out. we can have a tagline that says “it’s so good you will kill yourself to get it” to communicate strong desirability but having a visual to execute that thought with something like someone blowing your brains out with a gun will not do it.

this ad forgets that there are other considerations other than accurately visualizing the message. a great  ad is a combination of many components and each of these components while they should work well together, all should also help the ad sell. one of the components not working for the ad and in this case killing the ad will make the whole ad fail.

this is a WAWAM!

~~~mindscape landmark~~~
carlo arvisu

 

 

consumer data is king, consumer insight is the queen

January 3, 2015 Leave a comment

“consumer-driven-data” – that is a principle in marketing that is central in any marketing or advertising plan. it is also often used and referred to in many marketing and advertising plans and yet in reality it is hardly used and even more often very few really know what it is and how to find it. it is in many ways something of one of the most “lip service” done in marketing and advertising (“strategic” is another lip service”).

here is one article we found at the Washington Post on fashion retailer Timberland where consumer data is king and was used to renew and in many ways reinvent the brand to a successful turn-around. while consumer data is king, the consumer insight is queen.

always, it is not enough to have consumer data, what is equally important and to some degree slightly more important is to know how to understand, interpret and translate consumer data into a consumer insight that is used in marketing and advertising plans.

it is in that bridge between consumer data and consumer insight where most marketing and advertising practitioners fail at or are weak at.

How Timberland used customer data to reboot its brand

STRATHAM, N.H. — There are few shoes more recognizable than theTimberland yellow boot. You know the one: The high-top styling, the sturdy-looking nubuck leather, the rubber lug sole to protect feet from sheets of rain or piles of snow.

But the durable boot — and the rest of Timberland’s footwear and apparel line — was having trouble weathering a fast-changing retail climate.

Timberland’s revenue was basically flat from 2006 to 2012. It was losing market share in the Americas, its home turf and most crucial market. And it was barreling forward with a confusing and slapdash patchwork of marketing and product strategies.timberland

Here in the United States, it had become something of a hip-hop brand as rappers name-checked “Timbs” in countless songs. In Asia, it was thought of as a comfort brand; in Italy, it was more fashion-oriented. Still more customers perceived Timberland as gear for the rugged outdoorsman, the kind of guy who hikes in the woods for days with nothing but his backpack and his Eagle Scout skills.

“The brand had become stale in many ways, and the focus wasn’t there,” said Stewart Whitney, Timberland’s president.

In the past year, though, Timberland has staged an impressive turnaround, with salessurging 15 percent in the most recent quarter even as the broader retail industry has posted only modest growth. Its sales have improved in every global market and every product category, delivering a fatter profit margin — about 13 percent in 2014, up from 8 percent in 2011.

Timberland has revamped everything from its product design to marketing to merchandising strategies. And data science provided the fuel and the framework for each of its changes.

The company says that the cornerstone of the comeback has been a two-year customer study in which it collected data from 18,000 people across eight countries. In analyzing the trove of responses, Timberland was able to diagnose its problems and to zero in on its ideal customer — an urban dweller with a casual interest in the outdoors.

“Research wasn’t a driving factor as much in the previous 20 years,” said Jim Davey, vice president of global marketing. “It was kind of a product-driven organization.”

This data-driven approach was implemented after the family-run business was bought in 2011 by VF Corp., an $11 billion apparel company based in Greensboro, N.C., that has undertaken a similar analysis at other brands, including the North Face and Vans.

read the rest here : http://www.washingtonpost.com/news/business/wp/2015/01/02/how-timberland-used-customer-data-to-reboot-its-brand/

what is this queen? how do we define and how do we get this queen that is consumer insight?

1. consumer data is not consumer insight – results from consumer research, be it quantitative or qualitative is NOT yet consumer insight, they are just raw data on consumer information, attitudes or preferences. these are just raw data that needs to put into some kind of a mental machine that will churn own consumer insight. many confuse “consumer data” and “consumer insight” as one and the same as when they certainly are not.

for consumer data to become consumer insight, you need to put a few of them together, connect them into a sensible whole and get them to jump out of a trampoline. consumer insight is something that needs to leap out of something, a composite of many points where eventually what comes out is very different from what came in.

2. your experiences or observations, those of the advertising and marketing executives, from the client or from the ad agency is NOT consumer insight nor is it the penultimate consumer data – okay, fine what you or your client think may be part of consumer data and consumer insight, it is not in no way the whole thing or even the core of what consumer data and consumer insight is. a person or even several people’s points of view, experiences or observations are of course valid but they may not be what most of the consumers think and feel. they may or may not be the prevailing and most dominant among the target market. the real and maybe the painful truth is that we, those of us in marketing and advertising are NOT the target market or target audience. our views and experiences are at best anecdotal and taking them as THE consumer data and consumer insight is like playing russian roulette.

3. once the right consumer insight is discovered, it becomes magic where everything makes sense, it gains power on its own and everything flows – that is how powerful consumer insights are. once you find it, your marketing and advertising plan will flow very smoothly from start to finish. you will see that ideas, concepts and strategies build on each other, on to like a strong pyramid. that is how consumer insights are used – they become the core of what you do,

it is possible to have several consumer insights and several may be used in a marketing and advertising plan but there will be a very clear order of things where the weight of one is the shadow of the rest.

we have been witness to just how powerful a consumer insight is. finding it defines the success of a brand. do not use it as lip service, take it seriously, its discovery will make you.

 

~~~mindscape landmark~~~
carlo arvisu

 

neastea’s layers upon layers of leap of logic TV ad that fails – “say yes”

October 28, 2014 Leave a comment

we think the intent of this ad is to be cute and amusing, then after that to be memorable to build a brand image for nestea. but on the road to achieving those goals, we stopped way ahead of it – we didn’t understand the TV ad.

we did not get the ad after seeing the ad once for the first time. it took us a few more times watching it to understand what was going on in the ad.

ads that you don’t get on the first time you watch it are weak ads. good ads work even after seeing it only once. that didn’t happen for us on this ad. and even after seeing the ad several times more and being able to finally get what the ad is all about, we still didn’t get the ad.

there was too much leap of logic in the ad. layers and upon layers of them.

what we didn’t understand was why did  the male lead who was making the presentation break into song on top the table after the boss who was seated at the end of the table saw a picture of his daughter with the male lead on the screen?

we got it that the male lead mistakenly showed a picture of himself and a girl on the screen who turned out to be the daughter of the big boss.

why did the male lead break out into a “say yes” song? and even the people around the conference table also broke out into song?

nestea a tea drink positioned here as having the ability to cool things off in “hot situations” apparently led the male lead to sing.

forcing ourselves to understand the tv ad, we think the story in the ad was that to save himself from the embarrassment of   accidentally showing a picture of himself and the daughter of the big boss, the male lead led him to propose marriage.

yes, propose marriage not to the big boss who was a male but to the daughter of the big boss who was in the picture with him. but the daughter was not in the conference room, just the dad and his office mates. since the girl was not in the room, to whom was he proposing marriage to? the song had the lyrics “say yes” which we are thinking it meant “say yes to my marriage proposal”. marriage proposal to whom? the dad? nope. to the daughter. but she is not in the room.

the above explains why we did not get the TV ad. the ad has layers and layers of leap of logic.  the ad is asking the audience to accept too many things and not only that, to make their own conclusions not only once but many times about the story in the ad.

TV ads are usually just 30 seconds. it is such a short time that effective  ads are those that deliver the story of the ad, the message in a memorable way and finally to impress or capture the audience in just 30 seconds. this ad fails right at the very first stage of the process.

we are wondering if this ad was tested. we think this ad will fail miserably on understandability and recall. it will probably come at par or score close to likeability but its over-all score will be bad.

the likeability score will be its best score because of the song. while the production value of the song is poor, it’s obvious the male lead was not singing the song, the melody is interesting enough to make it okay on likeability,

we also think the ad was made because of the song. we are guessing the creatives and the client liked the song a lot, and when they fell in love with the song, they somehow convinced themselves it is a good ad.

and then propose marriage just to save yourself from embarassment of showing a picture with the girl? come on! they were not even naked in the picture!

 

it is not a good ad. it is a WAWAM! (what a waste of ad money)

 

~~mindscape landmark ~~
carlo arvisu

when use of a celebrity in TV ad fails – the new security bank’s TV ad with Megan Young

March 26, 2014 Comments off

use of celebrities in ads is a huge trend in the philippines, it has been for decades years now.  almost all the ads you see in TV, print, billboards and hear on radio use a celebrity. use of a celebrity in advertising is the go-to ad concept for most if not all the advertising agencies in the phiippines. we do not know how that happened or if that was instigated by ad agencies in general or clients in general. that is an interesting question but it is for another article in the future.

for now, we are interested in this particular celebrity TV ad by security bank using megan young.

megan young won the Miss World beauty title in 2013. she has brought so much glory to the country for this win
specially when it has been a long time when the country has won a major international beauty contest title.

beautiful women and men have been big choices for philippine advertising agencies specially if they have gained celebrity status. the usual choices are TV and movie stars and big sports heroes like manny pacquiao but beauty queens specially someone like young who has won a major international beauty contest classifies her a celebrity endorser.

security bank is a medium sized bank in the country. it has a good reputation among institutional or business bank clients but not as popular and in fact has very little mass consumer clientele like the top 3 major banks. you would know very few among your friends and relatives who bank with security bank.

security bank is not a big advertiser among the banks. it makes sense that it is not since its clientele, specially among mass consumers is not that much but it has been known to try to get into attract mass consumer clientele from time to time in spurts and in very limited efforts in the past.

this advertising with megan young represents a giant marketing effort for security bank. it has been many, many years since it had released any kind of advertising and in this magnitude. it has been airing heavily in the past weeks.

in marketing this megan young TV campaign represent what is called a brand relaunch where the bank re-positions itself and puts across a “new bank”, a new security bank.

based on the TV ad, security ad wants consumers to “switch to the new security bank, you deserve better“, the tagline of the ad. the “new security bank” offers the following new services : “priority queuing”, “exclusive privileges” and a “relationship manager” with all that intending to give clients better, more efficient, faster and personalized banking services. the ad shows young going into the bank and talks to the camera about her “new relationship” and she breezes through the bank services and gets attended to by a handsome relationship manager who wears a suit, no less.

well, that part of the handsome relationship manager in a suit is for certain an over promise and the roominess and good ambiance of the security bank branch featured in the TV, we do not think there is one single branch of security bank that has that kind of employee and branch design. but let’s pretend that is not an issue in this ad for the moment.

the ad also shows megan young being served coffee by the relationship manager. another over-promise that we should pretend we did not see in the ad and something we should not expect in an actual security bank branch.

the issue we have on this TV ad is much more than the over-promises of what a security bank branch looks like and what happens to customers inside the bank, what we are making a point on is the choice of the talent in the ad, the celebrity endorser and what the promises of what a new security bank is all about.

first a side bar – technically, security bank as a whole has not been changed. it’s not really a “new security bank” but its a just new product that security bank offers to well-off clients. this “new relationship” or the “new security bank” that is being talked about in the ad will be given to a select number of clients – those who have a minimum P100,000 deposit in the bank, not to all clients of the bank. because it is offered only to a select few of its clients, it is just one product in the bank. do not expect to get the kind of servicing in a security bank if you are an ordinary bank client.

this new product of security bank  is being pitched to young bank clients, the yuppies given the use of young who is herself young (pun unintended) and the ad uses references to “relationships that are not complicated” a modern-day reference to social media (facebook) that young adults are familiar with and most likely very few older adults know about.

from there the question comes up on the defined target market of the ad – young yuppies as we would think very few of them can afford to have a remaining balance of  P100,000 in their bank accounts. they can afford to buy an iPhone worth P30,0000+ but hardly will you find people at that age bracket having that large amount of cash in their bank accounts.

now back to megan young.

the point of this “new security bank” but actually the new security bank product is that it promises to give its bank clients “special treatment”, something that clients of other banks and other security bank clients will not or do not get. what it is saying is that bank clients get the regular treatment of having to line up, no privileges and no relationship manager tending to your personal needs (including coffee being served). it is saying many bank clients get the regular treatment, not the special one.

and that is where the choice of megan young as talent in this tv ad shows a disconnect.

megan young IS A VERY POPULAR CELEBRITY. everyone knows her. for being a celebrity and this kind of beauty with an international beauty title, she WILL get special treatment from any bank or in fact any establishment like restaurants, department stores and malls even if she does not do anything, ask for it or have P100,000 with her to open a bank account with. getting special treatment, even the priority ones is part and parcel of the benefits one gets in being a celebrity and being an international beauty titlist.

we are willing to bet that if she enters any branch of any bank, the branch manager will most likely stand up from her desk and attend to her. she is that recognizable and that is what we do for celebrities.

using her in this ad then destroys the whole concept of the “new security bank”. if the bank used a regular person, a non-celebrity in the ad and the ad proceeds to show this regular person gets special treatment in security bank, then the ad works and delivers the message very well.

the point of relationship products like this is that one gets “special treatment” even if you are an ordinary person but has P100,000 minimum deposit. a regular person gets special treatment, that is the idea.

in this ad and with the new security bank product, the choice of a celebrity endorser destroyed the very idea of the new product. it’s a WAWAM!

 

 ~~~ mindscape landmark ~~~
carlo arvisu

 

 

 

 

 

 

 

 

BIR’s public shaming of doctors print ad – brilliant ad, disparaging to doctors & it can be banned from publication

March 5, 2014 Leave a comment

this is Part 2 : BIR’s public shaming of doctors print ad is disparaging to doctors and the profession

this print ad has gotten thousands of reactions from pinoy netizens on the very first day the ad was published. not surprising, many of the negative reactions, angry even came from doctors themselves. non-doctor netizens also gave a lot of reaction to the ad almost in the same 20140304-090954.jpgintensity and content – some liked the ad, others didn’t.

this i think is the first public shaming ad published in the philippines. it is the first of its kind that we have seen in our entire career. there have been other shaming activities  done in the philippines but not an advertising campaign like this one.my non-scientific scanning of the reactions to the ad i think are mostly negative where they are saying they do not like the ad. this is not surprising. i think the negative reaction to the ads both by doctors and non-medical netizens is a result of the tone and concept of the ad – it is public shaming of a group of people.

we have heard  alfredo lim’s shaming campaign against frug pushers when he was interior secretary where he spray painted the homes of suspected drug pushers to identify the occupant as one.

“shaming” of tax cheats is one of the intended objectives of this print advertising campaign. the question of course is will shaming the doctors get them to pay the appropriate taxes?

the number 1 objective of any ad campaign is to get the target audience to take action after seeing the ad. volume sales, market share increase or attitude change are the goals of advertising. for this particular ad, the intended action is for doctors to finally pay the right amount of taxes on their earnings.

another objective of ads, in the top 2, is to create awareness. this ad has done extremely well on the awareness part as we can see that it is the key topic talked about of almost everyone exposed to media, both in the internet and traditional media. the ad and accompanying controversy it 20140305-122241.jpgcreated led to it being front page headline news at the Philippine Daily Inquirer on March  4, 2014 .

the kind of exposure it got and the resulting discussions obviously had this ad over-achieving its objective of creating awareness on the importance of properly paying your taxes. we think on this alone the BIR and the ad agency that developed it should look at the ad as a huge success.

high awareness is the first step before action. with awareness very high, will the doctors take action and stop cheating the BIR and start paying the correct taxes?

that is actually left to be seen. we suppose the BIR has some way of tracking whether this public shaming ad campaign will generate more taxpayers to pay the right amount of taxes. an increase of 10% will be a great achievement.

filipinos are big on reputation. things like protecting  or preserving the good name of the family is important to us as a race. this is even more important for doctors. doctors get their patients on the basis of their reputation. we know of names of doctors who are good in certain fields of specializations.  while they have not been specifically named in this ad, we think this ad will have the effect it intends to achieve and will succeed on getting more doctors to pay the right taxes.

aside from avoiding an even indirect slight to their reputation as doctors, this ad will signal to the doctors that the BIR in the next tax filing will closely scrutinize the tax returns of doctors. the BIR with this ad has put the doctors on notice. that should instill some kind of fear on the doctors. we won’t be surprised if many doctors have hired accountants in the past days to have their tax returns professionally and accurately prepared in the next tax filing which is in a few weeks time.

the doctors feeling shamed and insulted by this ad has merit. i think the ad do disparage the reputation of doctors. the key problem of the ad is that it does not have a disclaimer that not all doctors are tax cheats. all it has is this fictitious name of a doctor and this one ad talent appearing to be a doctor. the ad even without directly saying it generalizes ALL DOCTORS to be tax cheats. of course not all doctors are tax cheats.

releasing just this one ad first obviously singles out doctors. we only get to know that there are two more versions only from news articles on interviews done by BIR chief Kim Henares. the ad could have just featured the “generic tax cheat”, not identifying specific professions and that could have removed the problem of disparaging the practitioners of the medical profession. but if that was done we do not think it will be as provocative and effective as this ad is.

PMA president: ‘We are not tax evaders’
http://newsinfo.inquirer.net/582198/pma-president-we-are-not-tax-evaders

the print ad actually talks about doctors as tax cheats which has nothing to do with their medical skills and reputation.  but regardless, it is understandable that the doctors feels slighted by the print ad. for people who belong to a profession where reputation gets you business and your livelihood, even a indirect insult can have the same intensity.

>> more to come <<

~~~ mindscape landmark ~~~
carlo arvisu

Read here :

Part 1 : BIR’s public shaming of doctors print ad is brilliant, it should win an ad congress award for excellence
https://wawam.wordpress.com/2014/03/04/birs-public-shaming-of-doctors-print-ad-brilliant-print-ad-disparaging-to-doctors-it-can-be-banned-from-publication/

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