video : Psy, korean sensation performs gangnam at WNBC’s Today Show
psy’ single apparently reached the top spot at iTunes after his appearance at the Today show.
he also appeared at SNL:
also at the ellen show with ellen degeneres and britney spears.
English Translation:
Oppa is Gangnam style
Gangnam styleA girl who is warm and humanle during the day
A classy girl who know how to enjoy the freedom of a cup of coffee
A girl whose heart gets hotter when night comes
A girl with that kind of twistI’m a guy
A guy who is as warm as you during the day
A guy who one-shots his coffee before it even cools down
A guy whose heart bursts when night comes
That kind of guyBeautiful, loveable
Yes you, hey, yes you, hey
Beautiful, loveable
Yes you, hey, yes you, hey
Now let’s go until the endOppa is Gangnam style, Gangnam style
Oppa is Gangnam style, Gangnam style
Oppa is Gangnam styleEh- Sexy Lady, Oppa is Gangnam style
Eh- Sexy Lady oh oh oh ohA girl who looks quiet but plays when she plays
A girl who puts her hair down when the right time comes
A girl who covers herself but is more sexy than a girl who bares it all
A sensable girl like thatI’m a guy
A guy who seems calm but plays when he plays
A guy who goes completely crazy when the right time comes
A guy who has bulging ideas rather than muscles
That kind of guyBeautiful, loveable
Yes you, hey, yes you, hey
Beautiful, loveable
Yes you, hey, yes you, hey
Now let’s go until the endOppa is Gangnam style, Gangnam style
Oppa is Gangnam style, Gangnam style
Oppa is Gangnam styleEh- Sexy Lady, Oppa is Gangnam style
Eh- Sexy Lady oh oh oh ohOn top of the running man is the flying man, baby baby
I’m a man who knows a thing or two
On top of the running man is the flying man, baby baby
I’m a man who knows a thing or twoYou know what I’m saying
Oppa is Gangnam styleEh- Sexy Lady, Oppa is Gangnam style
Eh- Sexy Lady oh oh oh ohRomanized:
Oppan gang-namseutayil
Kang-namseutayilNaje-neun ttasaroun inkanjeo-gin yeoja
Keopi hanjanye yeoyureuraneun pumkyeok i-nneun yeoja
Bami omyeon shimjangi tteugeowojineun yeoja
Keureon banjeon i-nneun yeoja
wawamTECH: philippine call center agents are the biggest liars in the world
if you have a cell phone service, a dsl service at home or a telephone landline in the philippines, then you have experienced this for sure. it is an experience we all have when something goes wrong with any of these services. and one more thing, it is never a happy experience.
1. “I’ll just put you on hold for 1 to 2 minutes” – that can be anywhere from 5 to 10 minutes. never once did i wait for just 1 to 2 minutes when i am put on hold.
2. “I’m sorry for the inconvenience” – saying “sorry” is just lip service. if they are truly sorry then they would ask their management to fix things and get things done faster.
3. “I do understand your concern…” – this is a hit and miss thing. you will be lucky if the call center agent dealing with you really know your concern. this is one of those lines the call center agent say just to pacify you or make an attempt to make you feel better.why do they use this line when it really does not work?
4. “I’m sorry, my supervisor is not available now and is attending to another customer.” – you did follow the procedure by talking to the call center agent, the first line of defense by your service provider. but after some minutes of dealing with the the agent. being patient or checking your anger you give up and ask to speak to the supervisor. the customer asking for the supervisor is something the call center agent does not like. she is supposed to fix your concern and for the customer asking for the supervisor means she has failed in her job to satisfy the customer. the customer asking to speak to the supervisor is a point against the call center agent. that is the reason why every call center agent in the philippines says this lie. it is an attempt to dissuade the customer from doing that.
we have dealt with call centers of US companies, like several banks. online stores and tech companies, we never experience this with them. ask for the supervisor and the supervisor talks to you in a few seconds if not immediately. it is strange that the call center companies that service US companies are able to do this and yet those servicing philippine companies are not while both are manned by filipinos and are based in the philippines.
5. “I will call you back.” – after some excruciating minutes, your problems with the service has been fully understood and recorded. they know admit something is wrong with their service and that the customer needs relief and action. the call center agent says this to make you feel better, to give the impression that they are there to fix things for you, that they want you to be a happy customer. but they never call back to tell you if the problem has been fixed or not fixed.
often i will ask the call center agent exactly what she/he will do and what will be said when they call back. i ask that several times just to be clear. i also ask them what time will they call back. they will of course not be precise as to what time they will call within the day which is a ridiculous time frame. it’s weird that call center agents think you will actually wait the whole day for their call.
you push and they relent and give a time frame instead – anywhere from within 3 to 6 hours. you push and ask for a shorter time frame. the most you can get is within 2 to 3 hours.
but do they call back? never! again we have not dealt with a call center agent who calls back as promised.
6. “My name is…” – often i find that that names call center agents give of themselves are not their real name and not the name they use when they are on duty. they do this to keep you off track when you call back and complain about the service you get from call center agents.
i know that as i do call back to complain about call center agents who do bad in their handling of customers. i find out they gave you the wrong name as the person i am talking to will usually say they do not have call center agents by that name. worst, i ask the person i am talking to what is the name of the call center agent who entertained my call based on their record and they say a different name.
7. “My ID number is…” – one of the other things i do is ask for their ID numbers aside from the names of the call center agents i deal with. the ID number is in many ways a better info than their names. but of course you really can’t be sure that is their ID number. they give you this lie for the same reason they lie about their names.
8. “I will do this myslf…” – this is supposed the ace in the conversation with a call center agent. this is meant to reassure you that something will be done to fix the problem you had called them for. they are saying here that they will not just make a report and wait for someone to fix your problems but they will take action themselves. don’t believe this, it ain’t gonna happen.
this is a really sad affair not only for these telco companies but for the philippine call center industry as a whole. the philippine BPO industry is supposed to tbe the leader in the world and wants to not only maintain that status but grow it even bigger and faster but behavior like this, the lies that say to customers is not going to get them there.
the other despicable thing about this is that this happens a lot with call centers of telcos like Globe and PLDT (DSL). these are communication companies and yet these examples show they are bad communicators. the worst kind of communication are the ones that lie to customers.
i say it again, why is that filipino call centers handling philippine companies behave so differently and so badly compared to filipino call centers handling US companies? aren’t they the same company and son’t they follow the same metrics of performance and philosophy?
why this is happening is the next topic in this blog.
wawamTECH: how bad is globe service? smart launches a national ad campaign to exploit it
competitive advertising is one of the most effective advertising concept and format. competitive advertising takes many forms, one is calling out the weakness of your competitor to set up your brand as the superior brand to the inferiority of your competitor. it is one of the most effective as consumers will always go for the superior brand.
not only that, users of your competitive brand, the inferior brand will be encouraged to switch to your brand. that is the main reason why smart telco has launched a new advertising campaign.
globe, it’s only other competitor has been experiencing network problems for many months now.
click to read here : wawamTECH: globe handyphone service failing for months now, collapses metro manila wide on the weekend
globe service has been very unreliable with frequent downtime, inconsistent signal strength, fluctuating signal strength from zero to 2 bars, 30 minute to several hours of receiving and sending text and inability of subscribers to make calls. this has been happening to globe for several months now. this happens area to area but the other weekend the globe system apparently failed metro manila wide.
smart very smartly exploited the inferiority of service that globe has been showing by launching an national ad campaign calling out globe’s network failures. the advertising objective is to get globe subscribers to switch to smart and to prevent new subscribers from going to globe.
this move of smart is very unusual from an advertising strategy standpoint. ads like what smart ran are usually aired by new brands just launching into the market, not by a brand that has been in the market for almost as long as globe is. newly introduced brands use this type of advertising to get loyal consumers of competitive brands already in the market to switch to the new entrant.
globe has been having network problems as a result of a mismanagement of their switch over to a new hardware and system from chinese supplier Huawei which was supposed to upgrade their service – faster service and bigger handling capacity. the change over is so bad that it is wrecking havoc to globe service. (read link, above)
smart obviously knew this as you don’t normally run ad campaigns that feature competitive weaknesses that can easily be solved and quickly. doing that will waste advertising money. smart must have known that the network problems of globe will be going on for a long time that they can actually air an ad campaign on it. smart’s competitive ad campaign has bite only if globe continues to have an inferior product.
this cellphone service war can very well be named as – how your own upgrade can kill yourself.
~~~mindscape landmark~~~
carlo p arvisu
baby twins’ secret language and dance
watch the baby girl on the left of the screen as she first looks at her twin sister before both start to dance. they don’t say anything to each other but they seem to have exchanged some secret language and understood what the other meant, that was when they started their dance at the same time. they did the secret language exchange a few more times in the video, once with a laugh, smiles and getting at their dance at the same time. . this video proves what they say about twins – they are connected by an invisible line.
cute babies! cute dancing! share this video with others and spread the joy.
professors of 3 of the top universities, Ateneo, La Salle and University Of The Phlippines support the rh bill
click to read:
- based on serious evidence, the RH Bill is pro-poor and authentically pro-life & pro-family – UP Economics Professors
- UP School Of Economics : Population, Poverty, Politics and the Reproductive Health Bill
- joint statement of ateneo and UP professors : Pass The RH Bill Now
- UP and Ateneo professors issues support on RH Bill
- ateneo president fr villarin ignores bishop, upholds independent thinking and appreciates ateneo professors efforts on rh bill
- 33 more ateneo professors support rh bill, now 192 professors
- bishop wants pro rh bill Ateneo professors fired – hahahaha
- 160 Ateneo De Manila University Professors declare support for the RH Bill
- Catholics Can Support The RH Bill In Good Conscience – Ateneo Professors’ Position Paper RH Bill 5043
wawamTECH: globe handyphone service failing for months now, collapses metro manila wide on the weekend
if you are a globe handyphone subscriber, you have been experiencing this – you are unable to make or receive calls and text on certain days, with the signal meter on your cellphone fluctuating from zero to two bars. this has been happening for months now.
you have learned to live with it, on occasions cursing globe as you get texts on your cellphone from 30 minutes to 3 hours late. calls made are not any better – you get a “the party you are calling cannot be reached” error message or others calling you hearing the same message. if you are able to connect to a party, the line is choppy with sounds garbled and disconnections happen often.
if you have been a globe handyphone subscriber for sometime, you know that calling their hotline to complain is not worth the trouble to do. it will not result to anything. the wait is very long when you call and if you are able to talk to a customer service agent, all you get is a promise to fix it but nothing much happens.
the next best thing is you send a tweet to @enjoyglobe and/or @talk2globe. after some minutes, one of those accounts will reply and ask you to DM (direct message) your cellphone number, your cellphone brand and your locati0n to them. you tweet back – “i can’t send you a DM because you are not following me”. (lol).
any person who has a twitter account know that you can only send a DM to people who follow you. but that appear to be unknown to the globe customer service person handling the globe twitter account.
you also know it will not amount to anything so you do not reply. after some minutes, the globe twitter account replies to you that it is true there are network problems in your area and that they are doing something to resolve the problem. that is of course a lie as the problem really does not get resolved for a few days.
you are of course relieved when it gets resolved and you are able to receive and send texts and calls again. but that does not last for a long time as the problem re-occurs again.
after happening at least twice, you get tired tweeting about it and you just console yourself in reading on twitter that many other globe subscribers are complaining about the same thing you are complaining about. you are not alone, the globe service failure happens all over metro manila, repeated many times in all areas and to many globe subscribers. you wonder, is there a rotating schedule on this one?
what is happening to globe?
globe is indeed having service problems and what is causing this service outages is a very noble reason – globe is upgrading their system.
now, that does not make sense to most of us. if they are upgrading their system, why has the service deteriorated? an upgrade means service will be better but in the case of globe, service has become not only bad but really very, very bad in this upgrade effort of theirs.
we know globe is upgrading its service. post paid subscribers have received at least 2 letters from globe together with our bills saying they are upgrading their network. from what i remember, the first letter from globe came from a vice president or division head then the most recent basically the same letter but this time signed by mr. ernest cu, CEO of globe.
both letters said globe is presently doing a massive upgrade of their systems and spending multi million pesos (meant to be impressive) to do so and that it will be completed within the next 6 months or so. aside from those two letters, globe also released a series of small newspaper print ads saying the same thing.
the truth is, and it is something that globe has not said is that the service failures is being caused by their upgrade efforts.
globe has actually contracted chinese telecom company Huawei to do the upgrade. Huawei was supposed to install new hardware into thousands of globe cell sites around the country. this new hardware is meant to make the globe system faster, handle more load for them and enhance data handling.
Huawei, a chinese company apparently won in a bidding for this upgrade versus other suppliers like those based in japan and europe. not only did Huawei submit the lowest bid price, it also promised everything to globe, including the moon and the stars. whatever globe asked, Huawei granted.
globe fell in love with the cheap bid and the amazing moon and the stars promises and awarded the project to Huawei. well, globe soon found out that a cheap bid means you get even cheaper hardware and service. Huawei apparently over promised in their bid and globe for some reason believed them hook, line and sinker.
Huawei simply did not move fast enough to install the hardware in the globe cell cites. they did not want to hire the required number of engineers to install them quickly and properly. (of course, as their margins will be depleted.) not only that, the hardware were also not performing well as promised and in many cases were incompatible with the existing globe hardware already in place in their cell sites.
this whole scenario is causing the whole globe system major hiccups, thus the frequent, wide and rotating outages of the globe service. problems keep popping up everywhere and anywhere. based on the frequent outages, it looks like very little has been resolved, many months after they started.
the whole situation is so bad that globe has threatened if not has already taken legal action against Huawei. Huawei is chinese and apparently communicating with them has been very difficult for globe and that is not just because of the language barrier. it is also cultural and business ethics that is separating and in fact clashing between globe and Huawei.
that is what has been happening in the past months. but what happened over the weekend?
apparently the globe system collapsed metro manila wide over the weekend – people from all over metro manila complained signals fluctuated from zero to 1 bar, often no service. calls could not be made or received. texts were received many hours late or not at all received.
we experienced that ourselves over the weekend. family members and friends were in different parts of metro manila and we could not call each other and texts were not received or grossly delayed. at varying times of the day, these friends and family members were in makati, taguig, pasig, quezon city, mandaluyong and manila and had the same complaint. twitter showed the same thing.
we had tweeted to @talk2globe last september 1 and the above was their reply confirming there were network problems in san juan. note at the bottom, @TheMallOfAsia account also tweeted problems with globe.
today, monday many more netizens in twitter complained about what happened to the globe service over the weekend. as a concession to the complaints, globe released a memo on their website admitting of the problem on the globe service over the weekend and offered a rebate to subscribers in that area. (click here : http://blog.globe.com.ph/2012/09/temporary-disruption-in-south-manila-last-september-1/)
there are a few things about this announcement:
- globe admitted that there was a network service outage over the weekend
- although globe was not completely honest here as the areas were not just limited to those few areas (southern manila) but practically the whole of metro manila. they did confirm via their tweet that to me that the san juan service was out too. plus the experiences of friends and family who were in the areas i had mentioned, including The Mall Of Asia in Pasay City based on their own tweet.
- the offer of a rebate was a nice gesture but we wonder how that will be done and if this was an honest effort to make amends. that rebate announcement is very difficult to implement plus grossly unfair to all other subscribers not living in those areas but experienced the same outage.
- what will globe do? give rebates to subscribers only to those whose billing address are in those areas?
- what about subscribers who do not have their billing address in those areas but were contacting those living there and were unable to? they were also inconvenienced but no rebate?
- what about those with billing addresses outside of those areas but were in those places and experienced the outages?
the promise of the rebate to make amends, being short in reality and impossible to implement fairly will not do anything to soothe the already battered globe subscribers. on top of that, it is really short of specifics.
if i were globe, to make this right i would offer rebates to all globe subscribers not just to a specific area. fact is there is no way to determine whether subscribers living in a specific area are the only ones affected. relatives of those living in southern manila but are in other parts of metro manila and even the rest of the country have been inconvenienced too. for sure those living in souther manila have relatives and friends living say in davao or baguio for example who were unable to contact them because of the service outage.
if i were globe, i would give 2 free text days or each subscriber receive 200 free texts as a rebate or a gesture of goodwill on their network problems during the weekend. point is it needs to be network wide, all subscribers and it needs to be meaningful.
what caused the weekend metro manila wide outage? apparently a major hardware literally collapsed during the weekend. this hardware was like a central system that processes all the texts and calls made to and from all of metro manila. it was something like the central hub for metro manila calls and texts.
we do not know why it collapsed. worst, we do not know why globe had no back up system or some redundancy system for failures like these. the globe system seems to be so fragile, ill conceived and poorly designed. it is shocking considering this is ayala owned to whom funds is not a problem and it is a major telecom company in the country.
will what happened during the weekend repeat itself? well, yes. there seem to be no guarantee that it will not. besides what happened in the weekend was on top of that has been happening in the past months on the Huawei upgrade failures. this was just an add on. that means globe subscribers will continue to suffer.
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